What we offer
Services built around you
Three things we do well: keep your admin under control, keep your technology working, and keep your website earning its place.
How we work
The same five steps whichever service you come to us for.
We talk
A free consultation where we work out what you actually need. If that turns out to be someone else, we will tell you and point you at them.
We quote
Scope and cost agreed in writing before any work starts. If something changes along the way, you hear about it before we do it.
We build
Work happens on our own hosting, where you can see it and click around it, well before anything points at your live address.
You review
You tell us what is wrong, what is missing, and what you want moved. We fine-tune until it is right.
You take ownership
Domain, hosting, and every third-party account are registered in your name, with us added as a collaborator. On approval it all transfers to you, documented — so you are never locked in to us.
Virtual & Personal Assistance
Hand over the work that fills your calendar without moving your business forward. We learn how you like things done, then get on with it.
Scheduling & reminders
Never miss a meeting or deadline again.
Booking and confirming appointments, coordinating meetings across time zones, managing recurring events, setting reminders, resolving conflicts, and keeping your calendar current.
Invoicing & collections
Get paid faster with timely invoicing and follow-ups.
Creating and sending invoices, tracking payment status, following up on overdue accounts, sending payment reminders, reconciling records, and keeping billing history organised.
CRM management & data entry
Customer data that stays accurate and organised.
Entering and updating customer information, organising contact lists, tracking interactions and follow-ups, maintaining data accuracy, and generating reports.
Travel coordination
Trip planning and booking, handled end to end.
Researching and booking flights, hotels, and transport; building itineraries; managing changes and cancellations; comparing pricing; and confirming details ahead of time.
Online research
Thorough research delivered when you need it.
Gathering information on products, services, competitors, or industry trends; compiling findings into organised summaries; fact-checking sources; and supplying data to support decisions.
Online shopping & sourcing
Product research and purchasing, off your plate.
Sourcing products, comparing prices and reviews, placing and tracking orders, managing returns and exchanges, and keeping purchases within spec and budget.
Email management
A clear inbox, with the important things surfaced.
Sorting and prioritising incoming mail, answering routine enquiries, flagging urgent items, organising folders and filters, and keeping the inbox manageable.
IT Support
Remote support for the systems your business runs on: mail, files, devices, and the network underneath them.
Email system management
Secure, reliable business mail that keeps working.
Setup and ongoing management across Proton Workspace (privacy-focused), Google Workspace, or Microsoft 365 — whichever suits how you work.
Cloud file management
Fast, secure file storage from any device, anywhere.
Proton Team Drive (privacy-focused), Google Drive, or Microsoft SharePoint and OneDrive — set up, organised, and kept tidy.
Firewall & network management
Keep threats out and the network running smoothly.
Configuration and monitoring, intrusion detection and prevention, VPN setup for secure remote access, Wi-Fi management, and regular security patching.
Workstation maintenance
Every device fast, updated, and trouble-free.
Software updates and patching, performance monitoring, hardware and software troubleshooting, and system cleanups that head off slowdowns before they bite.
Help desk support
Straightforward help when your team needs it.
Printers and scanners, software and hardware problems, technical questions, and issue tracking so the same fault does not keep coming back.
Managed endpoint security
Continuous automated threat detection on every device.
Automated real-time threat detection and malware removal, automatic definition updates, scheduled scans, and ransomware protection. Alerts reach us; we act on them during business hours.
Cloud data & image backup
Encrypted offsite backups, restorable on request.
Backups of files and full system images to secure offsite cloud storage, encrypted in transit and at rest, with restores available on request after hardware failure, ransomware, or accidental deletion.
Common questions
- Do you support servers?
- We mainly work with cloud servers and services. That keeps things mobile and ready for remote work if anything unexpected happens to a physical location.
- How quickly do you respond?
- Most issues are picked up the same business day, and urgent ones go to the front of the queue. We work Monday to Friday, 8am to 5pm — we will tell you where you are in the queue rather than leave you guessing.
- How does billing work?
- Whichever way suits you. A set monthly amount covers the proactive plan; otherwise it is per request. We agree which before any work starts.
Web Design & Hosting
Design, build, and the ongoing care that keeps a site fast, current, and secure once it is live.
Custom design
Professional design shaped around your brand.
Visuals that carry your business’s personality rather than a template someone else is also using.
Responsive development
Looks right on phones, tablets, and desktops.
One site that works everywhere, so people can actually read and use it however they arrive.
Redesigns & updates
Modernise an outdated site without starting over.
We keep what already works, fix what does not, and bring the rest up to date.
Maintenance & support
Updates, security patches, and ongoing care.
We handle the technical upkeep — updates, compliance, and security patching — so it does not land on your desk.
Search visibility
Structure and content built so people can find you.
Sensible site structure, real page titles and descriptions, and clean technical foundations that search engines can read.
Domain & hosting setup
Registered, configured, and pointed at the right place.
We handle registration and hosting setup, and every account is registered in your name — documented and yours to take with you.
Speed & performance
Fast sites rank better and hold attention longer.
Optimised images, lean code, and sensible caching so pages load quickly rather than eventually.
Common questions
- Can I pay once and just have the site built?
- Yes. We are happy to build a site for a one-time fee. The monthly plans are for people who want the upkeep handled too — security, updates, compliance, and content changes.
- What does the monthly fee include?
- Automated monitoring that alerts us if your site goes down, maintenance, compliance and security updates, and most content changes you need along the way.
- My site needs a major change — is that covered?
- If big changes are a regular thing, we can build that into a plan. If it is a one-off, we quote it separately. Either way we agree the cost before starting — no surprises after the fact.
Not sure what you need?
We will give you a straight assessment and recommend the best course of action, even if that means pointing you at another provider.